Do you thrive on building relationships, exceeding customer expectations, and helping businesses succeed? Do you enjoy learning new things and have a knack for problem-solving? If so, then our company wants you!

Harrisburg office located in Camp Hill, PA

About the Role:

As a Support Center Franchise Advisor (FA), you'll play a vital role in the success of our Franchised Business Owners (FBOs). You'll be their dedicated partner, providing initial and ongoing training, exceptional customer service support, and helping them grow their businesses. You'll act as a liaison between FBOs and their customers, ensuring everyone receives the best possible experience while training and coaching the FBOs to take on those tasks themselves and give them to tools to succeed.

What You'll Do:

• Train and develop new and existing FBOs on the system, becoming a subject matter expert within your region.
• Build strong relationships with FBOs and their customers, identifying and resolving customer issues to maintain satisfaction and brand integrity.
• Assist FBOs in selling additional commercial cleaning services like increased frequency, floor care, and more.
• Conduct initial walk throughs of new customer properties and assess their cleaning needs to best match them with an FBO.
• Sell janitorial equipment and supplies from our National Approved Vendor Program to FBOs based on their needs.
• Track and document customer service ratings, ensuring timely resolution of any problems.
• Participate in weekly staff meetings and daily operations discussions.

Who You Are:

• A customer service champion with at least 2 years of experience.
• A natural trainer and communicator who can effectively explain complex information.
• A problem-solver who thrives in a fast-paced environment and stays calm under pressure.
• A team player with strong organizational and time management skills.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).
• A self-starter with a drive for results and a commitment to excellence.
• Ability to travel within your region (driver's license and good physical condition required).

What We Offer:

• The opportunity to make a real difference in the success of small businesses.
• A supportive and collaborative work environment.
• Competitive salary and benefits package.
• Ongoing training and development opportunities.

Ready to Join the family?

If you're passionate about customer service, enjoy building relationships, and have a desire to help businesses thrive, then we encourage you to apply!

Please submit your resume and cover letter for review.

Note:

• Schedule may vary and may include evenings, weekends, and occasional Saturdays or Sundays.
• Must be able to multi-task effectively and maintain a professional demeanor.
• This position description is subject to change.

Application Process: Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this position by applying to this post or via email to: etraina@onesourcestaffing.com. We look forward to reviewing your application.

Erin Traina

Executive Recruiter/ Marketing Relations

 #BOTH