Customer Service Representative

Wilkes Barre, PA

Posted: 05/15/2024 Industry: Manufacturing Job Number: 202433-33 Pay Rate: $38K - $45K / year

Job Description

Are you the person that your clients ask for to get the job done? Do you thrive in an environment that rewards you for great work? If so, our client is looking for you!!!

We are seeking an experienced Customer Service Representative for a direct hire opportunity. We are seeking a person that is a professional in their trade, ensures that quality, customer service and communication are front and center with each customer they deal with.

Are you:
• Responsible for representing company to its clients and customers by providing high quality and efficient customer service.
• Proactively communicate with the appropriate internal parties (processors, sales, purchasing, transportation) to ensure that we meet and exceed the expectations of our customers
• Manage, track, and record all customer sales.
• Ensure compliance with all company and client policies and procedures.
• Document customer orders in an accurate and timely manner, maintain account files, customer specifications, prepare reports and correspondence as required.
• Able to communicate professionally and effectively (verbally and in written communication).
• Ability to organize, multi-task, in a fact paced environment.
• Able to work as a member of a small team and to interact with peers.

• Proactively communicate order status with customers.
• Review open order report daily and communicate with processor scheduling to ensure delivery dates are met.
• Proactively advise sales and purchasing of issues/barriers to meeting customer needs and on-time performance
• Reconcile open orders weekly, closeout completed orders timely (communicating with the sales rep).
• Process all order change requests from customers.
• Obtain freight rates, credit approval, and transportation for all shipments.
• Document and communicate all pertinent communications with the customer on sales orders to other members of the team.
• Maintain and build customer files that include customer specifications and packaging requirements to provide visibility for other members of the team.
• Address all claims and communicate with the quality department to provide a resolution for the customer.
• Special Projects as they pertain to service.



Meet Your Recruiter

Nick Michalisin
SHS Tech Staffing

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About Wilkes Barre, PA

Ready to embark on a career journey in beautiful Wilkes-Barre, Pennsylvania? This vibrant city nestled in the stunning Wyoming Valley offers a perfect combination of a thriving job market and unparalleled quality of life. With attractions like the F.M. Kirby Center for the Arts, the Mohegan Sun Arena, and the stunning views of the Susquehanna River, Wilkes-Barre provides a dynamic backdrop for both work and play. Whether you're a fan of exploring the nearby hiking trails at Ricketts Glen State Park or savoring the local pierogies at the annual Cherry Blossom Festival, Wilkes-Barre has something for everyone. Discover the countless job opportunities waiting for you in this charming region - your next career adventure starts here!

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