DO YOU HAVE AT LEAST 2 YEARS CUSTOMER SERVICE EXPERIENCE? OUR CLIENT IN TELFORD, PA IS OFFERING A MONDAY THROUGH FRIDAY ONLY POSITION 8AM-5PM!!
DUTIES & RESPONSIBILITIES:
• Respond to customer inquiries via incoming calls, written specifications, and emails.
• Be able to read and understand technical and commercial requirements including technical documents and prints to evaluate the Customer’s inquiry.
• Be a liaison between customer and all other company departments (sales, manufacturing, warehouse, shipping, etc.)
• Focus on providing efficient and timely delivery of customer’s orders and replacement orders.
• Communicate with Department Supervisor and sales staff regarding order problems or issues.
• Assist A/R and A/P department in resolving invoice discrepancies.
• Ensure that customer credits are processed correctly and in a timely manner and coded correctly from an inventory perspective.
• Maintain filing system for customer orders.
QUALIFICATIONS:
• Must have good listening, verbal, and writing skills.
• Must be able to type above 40 wpm.
• Must be detail oriented, organized, meet deadlines, and multi-task in diverse, fast paced environment.
• Be proficient in MS Office Suite (Word, Excel, etc.)
• Possess at least 2 years of experience working with customers.
• Have experience in conflict resolution.
• Must be able to understand basic accounting practices.
• Must be willing to temporarily work in the Warehouse to learn material handling and basic day-to-day operation processes as part of CSR training.
• High School Diploma/GED required.
WORK FOR ONESOURCE STAFFING?
-Gain Access to our Vast Network of Client Connections
-Weekly Pay
-One-on-One Staffing Manager support
"When it comes to employment, we’re the ONE!”
OneSource Staffing Quakertown
25 Quakers Way
Quakertown, PA 18951
Phone: 215-631-9500
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